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Magic Jack Renewal/Billing Phone Number


If you've tried to renew for one year at $19.95 (as promised when purchasing the device), you may need to speak with a service representative at MagicJack's parent company YMax Communications Corp.

The toll number for their West Palm Beach, FL corporate landline is 561-594-9925.

You may be told that the number is only for billing questions. Tell them that is why you've called… a one year renewal for $19.95.

Have your credit card ready. We've been told that they often put through such orders.

If you would still like to try the online back-door to the one year renewal…

Step 1: Go to the magicJack Free Trial page on the internet.


Step 2: Go to Customer Care/Live Agent page and click the blue Member Features button on the lower left side of the page.

Step 3: You're now at the login page where you enter your magicJack phone number and password*.

Step 4: Ignore the welcome screen that is loaded with multiple offers costing more than $19.95.

Step 5: Click the My Subscriptions or My Account tab.

Step 6: On those pages you will find a Reactivate button or a Renewal page with a button to show details.

Step 7: On the displayed pages, you'll find the one year renewal option. Complete your renewal for $19.95.

* Previously, you had to click the mymagicjack ( button to reach the login page.  


About the Gold Plan

You may receive an email confirmation after renewing which says:

"Thank you for choosing the Gold Plan. After activating your magicjack (simply plug it in), please click here or enter the following url into your browser."

The Truth: You didn't sign up for the Gold Plan and their website does not describe what you would get if you opted in.

Our guess is that you would be opting in for a longer renewal at an additional cost.

Simply ignore the email. Your renewed magicJack will work just fine.

Please link your forum to this page to help others frustrated by efforts to sell unwanted services. Thanks!

magicJack Plus discussion.




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