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How to Renew a Magic Jack that has been Deactivated.


If you own a magicJack and fail to renew your subscription, you will be greeted by a red warning telling you that the service could not be started. It prompts you to click the image on your desktop. If you take too long, the image disappears and your browser opens to

We recommend that you close the browser and follow the steps below to renew a deactivated subscription. You will actually login twice to complete the renewal.

Step 1: Safely remove the device from your USB port.


Step 2: Visit the magicJack homepage.

Step 3: At the login page, enter your magicJack phone number and password.

Step 4: You will be forwarded to the My Account tab.

Step 5: Click the My Subscriptions tab.

Step 6: A warning will appear telling you that the subscription has been deactivated and that you should plug in your device.

Step 7: Plug the device into a USB port and start magicJack.

Step 8: A screen will appear asking for your magicJack phone number and password. Login.

Step 9: A screen pops up with radio buttons letting you select either the:

  • Gold Plan (1 year renewal with 1 year warranty extension for $19.95).
  • Platinum Plan (5 year renewal for $69.95).
  • An option to enter a renewal code.
Step 10: Select the Gold Plan and click Next.

Step 11: Enter credit card information.

Step 12: Complete the renewal.

Step 13: Restart your magicJack to make a call. It may take a few minutes to update (do not interrupt the process).

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